Terms & Conditions

Last updated: 1st July 2026

These Terms & Conditions apply to all bookings made with IIRTH Events. By confirming a booking, paying a deposit, making a payment, or allowing us to provide services at your event, you agree to these Terms & Conditions.

These Terms should be read alongside our Privacy Policy and Cookies Policy. You can view our Privacy Policy by clicking here. You can view our Cookies Policy by clicking here.

About IIRTH Events

IIRTH Events provides luxury event services, including photobooth hire and related event add-ons for weddings, private celebrations and corporate occasions.

In these Terms, “we”, “us” and “our” means IIRTH Events. “Client”, “you” and “your” means the person, business or organisation making the booking.

Booking Confirmation

A booking is not confirmed until we have accepted the booking and received the required deposit.

Dates are offered on a first-come, first-served basis. We are not required to hold any date without payment of the deposit.

It is your responsibility to check that all booking details are correct, including the event date, venue, timings, package, add-ons and any special requirements.

Deposit and Payment

To secure a booking, a non-refundable deposit of 50% of the total booking value is required.

The deposit reserves your event date, prevents us from accepting another booking for that date and covers administration, planning, communication, preparation, design work and loss of availability.

The remaining balance will be invoiced or requested 14 days before the event date.

The full balance must be paid before the start of the event. If the booking has not been fully paid by the start of the event, we reserve the right not to attend or provide the service, and the booking may be treated as cancelled by the Client.

Payment methods will be discussed and confirmed with the Client. We may accept bank transfer, card payment and cash payment, subject to agreement.

Late or Short-Notice Bookings

For bookings made less than 14 days before the event date, full payment may be required at the time of booking.

For bookings made less than 14 days before the event date, all payments are non-refundable once the booking is confirmed, except where a refund is legally required or agreed by us in writing.

Cancellations by the Client

All cancellations must be made in writing.

If you cancel within 7 days of paying the deposit, the deposit may be refunded only if the event date is at least 90 days away at the time the deposit was paid.

If the event date is less than 90 days away at the time the deposit is paid, the deposit is non-refundable once the booking is confirmed.

If the event date is less than 14 days away at the time the booking is made, the deposit and any payments made are non-refundable once the booking is confirmed.

If you cancel after the 7-day period, the deposit is non-refundable.

If you cancel after the remaining balance has been paid, any refund of the balance will depend on the timing of the cancellation, work already completed, costs incurred, loss of availability and whether we are able to rebook the date.

We reserve the right to retain reasonable sums to cover our losses, costs and preparation work connected to the cancelled booking.

Rescheduling

We understand that unexpected circumstances can happen. Where possible, we will try to support reasonable requests to reschedule.

A booking may be rescheduled to a new date subject to our availability and written agreement.

If the Client requests to reschedule due to serious or exceptional circumstances, we may allow the booking to be moved to a later available date without treating it as a cancellation.

Any additional rescheduling requests may be subject to a discretionary administration fee.

If the new date, venue, timings, package or requirements result in additional costs, those costs must be paid by the Client.

If we are not available on the requested new date, the booking may be treated as cancelled by the Client.

In exceptional cases, we may consider a discretionary refund or partial refund outside the standard cancellation terms. This will be assessed case by case and is not guaranteed.

Cancellations by IIRTH Events

We reserve the right to cancel a booking if we are unable to provide the service due to circumstances beyond our control, serious illness, accident, emergency, safety concerns, venue restrictions, non-payment, abusive behaviour, or any other reason that makes it unreasonable or impossible for us to attend.

If we cancel and the cancellation is not caused by the Client, the venue, guests, non-payment or breach of these Terms, we will offer either a refund of payments made or an alternative date where possible.

We will not be responsible for indirect losses, additional supplier costs, venue costs or other losses beyond the amount paid to us.

Event Timings and Service Duration

Our standard photobooth packages include three hours of active service time unless agreed otherwise in writing.

Setup time is separate from active service time. Where included, one-hour early setup means we will aim to arrive early enough to set up before the booked service start time, subject to venue access, parking, loading and any delays outside our control.

Additional hours requested before the event will be charged at £65 per hour.

Additional hours requested on the day of the event will be charged at £90 per hour and are subject to our availability, staff availability and venue permission.

Any additional time must be agreed by us. We are not required to extend the service beyond the booked time.

Venue Access, Space and Power Requirements

The Client is responsible for ensuring the venue can accommodate our setup.

We require a minimum working space of 3m x 3m for the photobooth setup unless agreed otherwise in writing.

We require access to at least one to two suitable power sockets within the 3m x 3m working area.

The Client must ensure there is safe and reasonable access for loading, unloading, setup and pack down.

If parking, loading access, permits, congestion charges or venue fees apply, these must be arranged or paid by the Client unless agreed otherwise in writing.

If the venue does not provide suitable space, power or access, we may be unable to provide the full service. In this case, the Client remains responsible for the booking fee.

Venue Restrictions and Permissions

The Client is responsible for checking with the venue that our services, equipment and setup are allowed.

This includes checking rules around photobooths, power supply, access, loading areas, setup times, insurance requirements, decorations, props, backdrops, low fog, cold sparks or any other add-ons.

If the venue refuses or restricts our service on the day, we will not be responsible for any reduced service, delay or cancellation caused by the venue’s rules or decisions.

Client and Guest Behaviour

The Client is responsible for the conduct of guests at the event.

We reserve the right to pause, restrict or stop the service if we believe staff, guests, equipment or the venue are at risk.

This includes abusive behaviour, threatening behaviour, unsafe behaviour, intoxication, tampering with equipment, misuse of props, damage to equipment, overcrowding, or any behaviour that prevents us from working safely and professionally.

If we stop or reduce the service due to guest behaviour, no refund will be due.

Damage to Equipment or Property

The Client is responsible for any damage caused to our equipment, props, backdrops, guestbooks, keepsake boxes, printers, cameras, lighting, stands, screens, cables or any other property by the Client, guests, venue staff or third parties at the event.

This applies whether damage is accidental, careless, reckless or intentional.

We reserve the right to charge the Client for repair, replacement, cleaning, loss of use, loss of earnings, cancelled bookings, administration time and any other reasonable losses caused by the damage.

The Client agrees to pay any such charges within 7 days of being invoiced.

Props, Backdrops and Guestbooks

Props, backdrops, guestbooks, keepsake boxes and other items remain the property of IIRTH Events unless clearly stated otherwise.

Any included guestbook, keepsake box or USB will be provided as described in the agreed package or booking confirmation.

If items are damaged, removed, lost or misused during the event, we may charge for repair or replacement.

Prints, Digital Images and Sharing

Where included in the package, prints will be provided during the booked service time.

Print quality may vary slightly depending on lighting, guest movement, group size, camera settings, printer settings and event conditions.

Digital sharing may depend on venue Wi-Fi, mobile signal, software performance and third-party platforms. We are not responsible for poor signal, internet failure, third-party outages or delays outside our control.

Where a gallery, USB or digital delivery is included or purchased, we will aim to provide this within a reasonable time after the event.

Technical Issues

We use professional equipment and take reasonable steps to provide a reliable service.

However, technical issues can occasionally happen. This may include printer faults, software issues, internet problems, power issues, camera faults or equipment failure.

If a technical issue occurs, we will use reasonable efforts to fix it during the event.

If service time is significantly reduced due to an issue caused by our equipment, we may offer a fair remedy at our discretion. This may include extra service time, partial refund or another suitable solution depending on the circumstances.

We are not responsible for technical issues caused by venue power, poor internet, guest misuse, unsafe conditions, restrictions imposed by the venue or circumstances outside our control.

Event Media and Image Usage

As part of our service, we may capture, create, store and deliver event media. This may include photos, videos, GIFs, boomerangs, digital galleries, printed images and behind-the-scenes content.

Unless agreed otherwise in writing, IIRTH Events retains copyright and ownership rights in the media we create.

The Client and guests are granted permission to use their event images for personal, non-commercial use.

By confirming a booking, the Client agrees that IIRTH Events may use selected event media for our portfolio, website, social media, advertising, promotional and marketing purposes, unless the Client opts out in writing before the event.

If the Client does not want event media used for marketing, social media, portfolio or advertising purposes, this must be confirmed in writing before the event date.

The Client is responsible for making guests aware that photography and digital media may be captured during the event. Where appropriate, we may display a notice near the photobooth to inform guests that by using the booth, they are choosing to have their image captured.

If a guest or Client asks us to remove an image where they are clearly identifiable, we will review the request and respond in line with data protection law.

We will not knowingly use images where a child is the main subject for public marketing without appropriate permission.

Further details on how we handle personal information and event media are set out in our Privacy Policy, which you can view by clicking here.

Marketing and Communication

We may use your contact details to communicate with you about your enquiry, booking, event, invoice, gallery, add-ons or related services.

We may also send relevant updates, offers or marketing where permitted by law. You can opt out of marketing communications at any time.

Our use of personal information is explained in our Privacy Policy, which you can view by clicking here.

Allergies, Food and Add-On Services

If food or drink-related services are booked in the future, such as a pancake station or similar add-on, the Client must inform us in writing of any known allergies, dietary requirements or venue rules before the event.

We will take reasonable care when providing food-related services, but the Client and guests are responsible for checking suitability before consuming any food or drink.

Specific allergen, hygiene and service details may be provided separately for food-related services.

Cold Sparks, Low Fog and Special Effects

Where special effects services are offered, such as cold sparks or low fog, these will only be provided where the venue allows them and where we consider it safe and appropriate.

The Client is responsible for obtaining venue permission before the event.

We reserve the right not to operate special effects if we believe the space, venue, flooring, ventilation, power supply, crowd control or safety conditions are unsuitable.

No refund will be due where special effects cannot be used because venue permission was not obtained or the venue refuses use on the day.

Force Majeure

We will not be liable for failure or delay in providing services where this is caused by events outside our reasonable control.

This may include extreme weather, road closures, traffic incidents, illness, accidents, emergencies, power failure, venue closure, fire, flood, government restrictions, public disorder, acts of terrorism, supplier failure or any other event beyond our control.

Where possible, we will try to offer a reasonable alternative, such as rescheduling, but this will depend on the circumstances and availability.

Liability

We will provide our services with reasonable care and skill.

Our total liability for any claim connected to a booking is limited to the total amount paid by the Client for that booking.

We are not responsible for indirect losses, loss of profit, loss of enjoyment, emotional distress, loss of opportunity, venue costs, supplier costs or any other losses not directly caused by our breach.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

Changes to Packages or Services

We may make reasonable changes to packages, equipment, props, backdrops, layouts, designs or service details where needed due to availability, safety, technical issues, supplier changes or operational reasons.

Any replacement will be of a reasonably similar standard where possible.

If the Client requests changes to the booking, package, timings, venue, designs or add-ons, additional charges may apply.

Design Work and Customisation

Where custom overlays, welcome screens, print designs, guestbook designs or other personalised items are included, the Client must provide the required names, wording, dates, colours, logos, themes or design information by the deadline we provide.

If information is provided late, incomplete or incorrect, we may not be able to complete the requested customisation in time.

The Client is responsible for checking spelling, names, dates and wording before approval. Once approved, we are not responsible for errors supplied or approved by the Client.

Data Protection

We handle personal information in line with UK data protection law.

Our Privacy Policy explains what personal information we collect, how we use it, how long we keep it and what rights individuals have.

You can view our Privacy Policy by clicking here.

Complaints

If you are unhappy with any part of our service, you should contact us as soon as possible so we have a chance to resolve the issue.

Any complaint should be made in writing within 7 days of the event.

We will review complaints fairly and respond within a reasonable time.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, unless the law requires otherwise.

Acceptance of These Terms

By confirming a booking, paying a deposit or allowing us to provide services at your event, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you are booking on behalf of another person, business or organisation, you confirm that you have authority to accept these Terms on their behalf.